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Amazon cleared after Alexa ad 'triggers cat food order'


Amazon has been cleared by the advertising watchdog after a television ad for its Echo Dot smart speaker activated a viewer's device and placed an order for cat food.

The commercial, which aired on 5 October, showcased people using the device in various situations and included a man saying, "Alexa, re-order Purina cat food," to which the virtual assistant replied: "I've found Purina cat food - would you like to buy it?"

Although Amazon has said such ads are "marked" to prevent them from triggering responses from devices in homes, the complainant's device had gone ahead and placed the order.

The owner was able to cancel it, but complained to the Advertising Standards Authority (ASA) that the advert was "socially irresponsible".

Alexa has become part of households across the UK
Image:Alexa has become part of households across the UK

However, Amazon has said that even if they had not cancelled the order themselves, it would not have been processed without the customer "confirming" the order.

"To shop with Alexa, customers must ask Alexa to order a product and then confirm the purchase with a 'yes' response to purchase via voice," said a spokesman for the retail giant.

"If you asked Alexa to order something on accident, simply say 'no' when asked to confirm."


Owners of any Alexa devices can also use the accompanying app to turn off voice purchasing or set up a code to authorise any orders.

The ASA said it was satisfied Amazon had done enough to protect owners of the devices from any accidental shopping via its adverts.

Image:It is not known whether the complainant even has a cat

"In this instance, the complainant had cancelled the order themselves, but we understood that had they not done so, the order would nonetheless have been cancelled automatically," it said.

"Therefore we understood that it would not be possible for a purchase to be made without the account owner's knowledge, even in instances where technology, intended to stop ads interacting with devices, had not been effective.


"We concluded that the ad was not socially irresponsible and did not breach the code."



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